REACH24H (“we”, “us”, “our”) is fully aware and committed to protecting and respecting your privacy. Therefore, this Privacy Policy (The “Policy”) sets out how we collect, use and protect your personal data when you register for the Site and use our services. Please read this Policy carefully. Without your consent, we will not access or process your data for any purpose, unless otherwise required by laws and regulations.

This document is written in Chinese. In case of any discrepancy between the Chinese version and any translation thereof, the Chinese text prevails.

How do we collect your personal data

1.1 Personal data Personal data refers to the information that can determine personal identity when used alone or in combination with other information. We collect your personal data for different purposes during your interactions with us, such as providing you with our services and maintaining the best operating state of our products or services. Your interactions with us may include:
registering an account on the Site, using our services, downloading reports, contacting us for problem solving, browsing our website, and configuring our website settings or your account settings.
According to your use of the Site and the services we provide, the personal data collected by us mainly includes the following contents:
a）Personal data submitted to us for registering a user account on the Site, such as your name, job title, mobile phone number and email and other information from your company;
b) Your personal data obtained and automatically recorded when you visit and use the Site or the services provided by the Site, such as your browsing records, visiting date and time, browser information (including but not limited to font and type), operations on the Site, hardware and software functions and network link information (including but not limited to IP address, port, and network protocol);
The operation of many of our functions or services requires personal data. If you choose not to provide the data required for the operation, you will not be able to use such functions or services. For example, if you do not register an account on the Site and submit your personal data, you will not be allowed to download reports or use some services.

1.2 Non-personal data Non-personal data refers to the data that cannot be used to identify individuals. For example, we might collect aggregated data, such as the number of visitors to our website. We collect such data to understand how people use our website, functions and services. Therefore, we can improve our functions or services to better meet the needs of users. We may, at our discretion, collect, use, process, transmit or disclose non-personal data for other purposes.
We strive to separate your personal data from non-personal data and use them separately.

How do we process your personal data

We will not use your personal data for any purpose other than:
(a) Creating an account;
(b) Contacting you; sending you information about the products and services you may be interested in; inviting you to participate in market surveys or satisfaction surveys; or by sending you marketing information. If you do not want to receive such information, you can unsubscribe at any time;
(c) Sending you important notifications;
(d) Providing you with personalized user experience and personalized content;
(e) Conducting internal audits, data analysis and research to improve our products and services;
(f) Conducting internal audits, data analysis and research to improve our products and services;
(g) Ensuring the security of our products, services and users, and implementing and improving our loss prevention and anti-fraud programs;
(h) Complying with and implementing applicable laws or relevant industry standards.
We will not disclose your personal data to third parties except in the following situations: a) The disclosure is required by applicable laws and regulations;
b) Where appropriate, we may disclose your personal data within the minimum extent to protect the rights or property of registrants and the public, for example, when we believe that the disclosure is necessary or appropriate to prevent cyber-threat, fraud, personal injury or financial loss, or when it is related to the investigation of alleged or de facto illegal activities;
c) Obtain your prior consent or authorization, we may disclose your personal data to our partners for service support or security support to you. We will disclose your personal information only for legitimate, necessary, specific and explicit purposes, and will disclose only the personal information necessary to provide the service. Our partners are not authorized to use your personal information for any other purpose. If you do not want your personal information to be disclosed to one or more of the aforementioned entities, you may contact us through email at chemcheck@reach24h.com. We will minimize the disclosure of your personal data to non-essential entities, but as a result, it may affect to some extent your experience at the Site. In particular, we are neither able to provide you with any guarantee nor assume any liability for the actions of our partners. We will enter into stringent non-disclosure agreements with partners with whom we disclose personal information, requiring them to process personal information in accordance with our instructions, this Privacy Policy, and any other related confidentiality and security measures. We only disclose your personal data to the extent permitted by applicable laws and regulations and in accordance with this Policy. Unless otherwise agreed by you or specified in this Policy, we will not provide, sell or lease your personal data to any unrelated third party.

How do we use Cookies and other technology

In order to ensure the normal operation of the Site, we may store small files of Cookies on computers or mobile devices from time to time. Cookie is a kind of plain text file stored on computer or mobile device by network server. The contents of a Cookie can only be retrieved or read by the server that created it. Each Cookie is unique to your web browser or mobile application. Cookies usually contain identifiers, site names, and some numbers and characters. With the help of Cookies, websites can store user preferences and other data.
We enable Cookies for the same purpose as most websites or Internet service providers, that is, to improve user experience. Specifically, we intend to achieve the following purposes:
(a) With Cookies, the Site can save settings such as language, font size, and other browsing preferences of a computer or mobile device. This means that users do not need to reconfigure their preferences each time they visit the Site;
(b) Certification. When you visit the Site, we will generate a unique ID to identify you. If a website does not use Cookies with this function, the user will be deemed as a new visitor every time she/he opens the web page. For example, if you go to another web page after you logging in to the Site, the Site will not recognize you, and you will be regarded as a new visitor;
(c) Statistical analysis. For example, we use Cookies to count the number of users’ visits and understand your referrals;
(d) Safety. We use Cookies to keep our website safe. Other third parties such as Google and Baidu will set Cookies on our website. Such third parties use Cookies to receive IP addresses, information about your browser configurations, and access information, but will not collect your personal identity information. They use Cookies to understand how you interact with the Site. You can learn how these third parties apply Cookies by visiting their websites.

How to access or modify your personal data

In accordance with provisions by applicable laws, you may
1.Have access to your specific personal data held by us;
2.Require us to update or correct your inaccurate personal data;
3.Refuse or restrict our use of your personal data;
4.Require us to delete your personal data;
5.Obtain a copy of your personal data. If you want to exercise the relevant rights, please contact us through email at 

How is your personal data transferred across borders

Your personal data may be transferred to or accessed by entities around the world to perform processing activities such as those described in this Privacy Policy in connection with your use of our products and services. Data protection laws in China may be different from those in your country. Please note that we will strictly comply with the EU General Data Protection Regulation (GDPR), the Cybersecurity Law of the People's Republic of China and other relevant laws to protect your privacy transmission.

How to update this Policy

We may update or modify this Policy from time to time based on changes in our services or data processing. If we update this Policy, we will publish the latest version of this Policy on the Site, which will enter into force upon publication. It is recommended that you review the Site and this Policy on a regular basis for any changes. If we make any significant changes to this Policy (changes in information collection methods, scope or purposes and scope of use), we will inform you through appropriate channels and request your consent. After the Privacy Policy has been amended, your continued access to and use of our website/platform will be deemed to your acceptance of the revised Policy.

How to contact us

If you would like to contact us for more information about personal data protection, please contact us at:
Email: chemcheck@reach24h.com
Special Instructions: By registering for the Site, you are deemed to have read this Policy in detail and agreed to the specific ways in which we collect, use and protect your personal information as stipulated in this Policy.