Privacy Policy

1.1 Personal Data

Personal data means information that can identify an individual when used alone or in combination with other information. During your interactions with us, we collect your personal data for different purposes, such as providing our services to you and maintaining the optimal operation of our services. Your interactions with us may include registering an account on this website, using our services, downloading reports, contacting us when handling issues, browsing our website, and configuring website settings or your account settings.

Depending on your use of this website and our services, the personal data we collect mainly includes:

a) Personal data submitted to us for registering a user account on this website, such as your name, position, phone number, email address, and information related to your company;

b) Personal data that we obtain and automatically record when you access and use this website or services provided through this website, such as your browsing history, access date and time, browser information (including but not limited to fonts and types), operations on the website, hardware and software functions, and network connection information (IP address, port, network protocol, etc.);

Many of our functions or services require personal data to operate. If you choose not to provide relevant data, you may not be able to use those functions or services.

For example, if you do not register an account on our website and submit your personal data, you will not be able to download reports or use related services.

1.2 Non-personal Data

Non-personal data means data that cannot be used to identify an individual. For example, we may collect aggregated statistical data, such as the number of website visitors. We collect such data to understand how people use our website, functions, and services. This helps us improve functions or services to better meet user needs. We may, at our discretion, collect, use, process, transmit, or disclose non-personal data for other purposes. We strive to separate your personal data from non-personal data and use them separately.

Except for the following circumstances, we will not use your personal data for other purposes:

(a) Creating an account.

(b) Contacting you; sending information about products and services that may interest you; inviting you to participate in market research or satisfaction surveys; or sending marketing information. If you do not want to receive such information, you may unsubscribe at any time.

(c) Sending important notices to you.

(d) Providing personalized user experience and personalized content.

(e) Conducting internal audits, data analysis, and research to improve our products and services.

(f) Troubleshooting errors when you choose to send us error details.

(g) Protecting the security of our products, services, and users, and implementing and improving our loss prevention and anti-fraud programs.

(h) Complying with and enforcing applicable legal requirements or relevant industry standards.

We will not disclose personal data to third parties except in the following circumstances: a) disclosure is required under applicable laws and regulations.

b) Where appropriate, we may disclose your personal data to the minimum extent necessary to protect the rights or property of registered users and the public. For example, when we believe disclosure is necessary or appropriate to prevent or protect against cyber threats, fraud, personal injury, or financial loss, or when it relates to the investigation of suspected or actual illegal activities.

c) With your explicit prior consent or authorization, we may disclose your personal data to our partners so that they can provide service support or security support to you. We will disclose your personal information only for lawful, legitimate, necessary, specific, and explicit purposes, and only the personal information necessary to provide the relevant services. Our partners have no right to use your personal information for any other purpose. If you do not want your personal information disclosed to one or more of the foregoing entities, you may contact us by email. We will minimize disclosure of your personal data to non-essential entities where possible, but this may affect part of your experience on this website. Please note that we cannot make any guarantee to you regarding the conduct of our partners, nor will we assume responsibility for their conduct. For partners to whom we disclose personal information, we will enter into strict confidentiality agreements requiring them to process personal information in accordance with our instructions, this Privacy Policy, and any other relevant confidentiality and security measures.

We disclose your personal data only within the scope permitted by applicable laws and regulations and in accordance with this Statement. Unless you separately consent or this Statement specifically provides otherwise, we will not provide, sell, or rent your personal data to any unrelated third party.

To ensure the normal operation of the website, we may sometimes store small data files called Cookies on your computer or mobile device. Cookies are plain text files stored by a web server on a computer or mobile device. The content of a Cookie can only be retrieved or read by the server that created it. Each Cookie is unique to your web browser or application. Cookies usually contain identifiers, site names, and some numbers and characters. With Cookies, websites can store user preferences and other data.

We use Cookies for the same purpose as most websites or Internet service providers: to improve user experience. Specifically, we use Cookies for the following purposes:

(a) With Cookies, websites can save settings, such as the language, font size, and other browsing preferences of your computer or mobile device. This means users do not need to reconfigure preferences each time they visit.

(b) Authentication. When you visit this website, we generate a unique ID for you to identify your identity. If a website does not use Cookies with this function, it will treat you as a new visitor each time you open a webpage. For example, if you log in to this website and then go to another page, the website will not recognize you and you will be treated as a new visitor.

(c) Statistical analysis. For example, we use Cookies to count user visits and understand your traffic source.

(d) Security. We use Cookies to help ensure the secure operation of the website.

Other third parties may set Cookies on our website, such as Google and Baidu. They use Cookies to receive IP addresses, information related to your browser configuration, and access information, but they do not collect your personally identifiable information. They use Cookies to understand your interaction with the website. You may visit their websites to learn how these third parties use Cookies.

For our own marketing and promotional purposes and those of market partners, we may link information recorded through tracking technologies to personally identifiable information we collect on our website. In addition, we reserve the right to use IP addresses and other tracking technologies to identify visitors when we believe it is necessary to enforce our terms of use, protect the website, our customers, or others, or when we believe in good faith that the law requires it.

Where required by applicable law, you may:

1. Have the right to access specific personal data we hold about you;

2. Ask us to update or correct inaccurate personal data about you;

3. Object to or restrict our use of your personal data;

4. Request that we delete your personal data;

5. Obtain a copy of your personal data.

If you wish to exercise relevant rights, please contact us by email.

Your personal data may be transferred to or accessed by entities around the world for processing activities described in this Privacy Policy and related to your use of our products and services. Data protection laws in China may differ from those in your country. Please note that we will strictly comply with relevant local laws such as the EU General Data Protection Regulation (GDPR) and the Cybersecurity Law of the People’s Republic of China, and will make every effort to protect your privacy during transmission.

We may update or modify this Statement from time to time based on changes to our services or data processing. If we update this Statement, we will publish the latest version on this website, and it will take effect upon publication. We recommend that you regularly check the website and this Statement for any changes. If we make any material changes to this Statement, such as changes to the method, scope, or purpose of information collection or use, we will notify you through appropriate channels and obtain your consent. After this Privacy Policy is revised, your continued access to and use of our website/platform indicates that you accept the revised policy.

If you would like to contact us for more information related to personal information protection, please contact us as follows:

Contact email: customer@reach24h.com

Special notice: By registering an account on this platform, you are deemed to have carefully read this Statement and agreed to the specific ways in which we collect, use, and protect your personal information as described in this Statement.